Job Description
Join our award-winning customer service team in Sacramento! We're urgently hiring passionate individuals to deliver exceptional support experiences. This is your chance to grow with a company that invests in its people through comprehensive training, career advancement opportunities, and a vibrant team culture. Our modern downtown office features collaborative workspaces and employee wellness programs. Immediate start dates available!
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with empathy and efficiency
- Resolve billing inquiries, technical issues, and service disruptions using CRM tools
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with technical teams to troubleshoot escalated customer concerns
- Meet/exceed monthly performance metrics for CSAT and resolution rates
- Participate in continuous improvement initiatives for service protocols
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills in English
- Ability to multitask across digital channels (phone, email, chat)
- Strong problem-solving skills with analytical mindset
- Flexibility to work rotating weekends and holidays
- High school diploma or equivalent (college degree preferred)