Job Description
Join our award-winning team at Premier Support Solutions for an urgent hiring event in Sacramento! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our diverse client base. This is your opportunity to launch a rewarding career in a dynamic, growth-oriented environment with competitive benefits and advancement opportunities.
Why Join Us?
- Comprehensive training program
- Health, dental, and vision benefits
- Performance-based bonuses
- Flexible scheduling options
- Clear career progression path
Responsibilities
- Handle 50+ inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM system while meeting SLAs
- Collaborate with technical teams to resolve complex issues
- Proactively upsell products based on customer needs
- Maintain 95% customer satisfaction score
- Participate in monthly training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Typing speed of 40+ WPM
- Flexible availability including weekends
- Must pass background check and drug screening