Job Description
Join our award-winning team as a Customer Service Representative at Global Solutions Inc. We're hosting an urgent hiring event for motivated individuals to deliver exceptional customer experiences in a fast-paced environment. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities. If you thrive in dynamic settings and possess strong communication skills, we want to meet you at our exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed key performance metrics (CSAT, resolution time)
- Proactively identify upsell opportunities for service enhancements
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and empathy
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge
- Pass background and drug screening