Job Description
Immediate openings for Customer Service Representatives in Columbus, OH! Join our award-winning team at Apex Solutions Group and deliver exceptional service to our growing client base. We're hosting a hiring event on October 28th to fill multiple positions quickly. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and growth potential. No experience necessary – we provide full training!
Why work with us?
- Weekly pay with performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Modern, downtown Columbus office
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns
- Update customer records in CRM systems with precision
- Meet/exceed performance metrics (e.g., CSAT, resolution rate)
- Collaborate with technical teams for complex escalations
- Participate in continuous improvement initiatives
- Train on new products/processes quarterly
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends/holidays during peak seasons