Job Description
Join our award-winning customer service team in Indianapolis! We're urgently hiring motivated individuals to deliver exceptional support experiences. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. On-the-spot interviews available at our upcoming hiring event!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions accurately in customer databases
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings/weekends as needed