Job Description
We are looking for enthusiastic and dedicated individuals to join our team as Customer Service Representatives. Due to our rapid expansion, we are currently conducting urgent hiring for qualified candidates in Raleigh, NC. In this role, you will be the face of our brand, ensuring our clients receive top-tier support and solutions.
Join a company that values your contribution, offers competitive benefits, and provides a clear path for career advancement. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you today.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat with a focus on efficiency and empathy.
- Resolve complex customer issues and complaints by identifying the root cause and providing effective, long-term solutions.
- Process customer orders, returns, exchanges, and billing inquiries accurately and in a timely manner.
- Maintain accurate and up-to-date customer records in the CRM database after every interaction.
- Collaborate with the internal team to escalate complex issues and improve service protocols.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED required; Associate’s degree or relevant certifications are a plus.
- Minimum of 1 year of experience in customer service, call center, or retail environments preferred.
- Excellent verbal and written communication skills with a professional telephone manner.
- Proficient computer skills, including Microsoft Office Suite and CRM software (training provided).
- Strong problem-solving abilities and the capacity to work well under pressure.
- Ability to work flexible shifts, including evenings, weekends, and holidays as required.