Job Description
Join our award-winning customer service team in Fresno! We're urgently hiring motivated individuals for full-time Customer Service Representative positions with comprehensive paid training. No prior experience required—just a passion for helping others and a commitment to excellence. Enjoy competitive pay, benefits, and a supportive work environment where your growth is our priority.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using our proprietary CRM system
- Document all interactions accurately in our customer database
- Collaborate with technical teams to resolve complex escalations
- Meet and exceed monthly performance metrics for resolution time and customer satisfaction
- Identify opportunities to improve customer experience and suggest process enhancements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Minimum 45 WPM typing speed with high accuracy
- Ability to work flexible shifts including evenings/weekends
- Valid California driver's license (for occasional site visits)