Job Description
Welcome to Horizon Customer Solutions! We are currently hosting a special Hiring Event in Virginia Beach, VA, looking for driven individuals to join our dynamic Customer Service team. Whether you are starting your career or looking for a fresh start, this is the perfect opportunity to grow your professional skills in a supportive environment.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive exceptional support. We value dedication, clear communication, and a positive attitude. Join us for our on-site hiring event to learn more, meet the team, and secure your interview immediately!
What We Offer:
- Competitive hourly rate ($16.00 - $22.00)
- Comprehensive training and career growth opportunities
- Health, dental, and vision insurance options
- Employee discount programs
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer complaints and issues to ensure high satisfaction rates.
- Accurately process orders, returns, and account information.
- Collaborate with team members to improve service processes and customer retention.
- Maintain detailed records of customer interactions and transactions.
- Uphold company policies and brand standards at all times.
Qualifications
- High school diploma or equivalent (GED).
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Basic computer proficiency and typing speed.
- Previous customer service experience is a plus but not required.
- Must be available to attend the Hiring Event in person.