Job Description
Are you ready to launch your career in customer service? Executive Contact Solutions is currently conducting an urgent hiring drive for a dedicated Customer Service Representative to join our expanding team in Washington, D.C.
We are looking for a proactive individual who thrives in a fast-paced environment and possesses a genuine passion for helping others. In this role, you will serve as the voice and face of our brand, ensuring every client interaction leaves a lasting positive impression.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive health benefits package.
- Professional development and growth opportunities.
- A collaborative and inclusive company culture.
If you are ready to make an impact and join a leading organization in the DMV area, apply today!
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat with the highest level of professionalism.
- Resolve complex customer issues and complaints efficiently, ensuring a resolution that meets or exceeds customer expectations.
- Accurately log all customer interactions, account details, and feedback into our CRM database to maintain up-to-date records.
- Identify and escalate complex issues to senior management while providing immediate temporary solutions when possible.
- Collaborate with cross-functional teams (sales, technical support) to resolve account-related matters and improve service delivery.
- Meet and exceed daily and monthly KPIs, including average handle time and customer satisfaction scores.
- Proactively suggest products or services to existing customers based on their specific needs and feedback.
Qualifications
- High School Diploma or GED required; Associate’s or Bachelor’s degree in a related field is a plus.
- Minimum of 1-2 years of experience in customer service, support, or call center environments preferred.
- Excellent verbal and written communication skills with the ability to convey information clearly and empathetically.
- Proficient computer skills, including Microsoft Office Suite (Word, Excel, Outlook) and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving skills with the ability to think critically and remain calm under pressure.
- Flexibility to work various shifts, including evenings, weekends, and holidays, as business needs dictate.