Job Description
Are you looking for a rewarding career in customer service with the flexibility of weekend hours? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our dynamic team in Portland, Oregon.
As a leading provider of client support, we pride ourselves on delivering exceptional service. We are looking for individuals who are patient, empathetic, and ready to make a difference.
Why Join Us?
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Weekend Flexibility: Enjoy your weekdays free with our rotating weekend shifts.
- Remote Options: Work from the comfort of your home with our hybrid model.
- Professional Development: Comprehensive training and career advancement opportunities.
About the Role
We are committed to maintaining high standards of service. In this role, you will be the face of our company, ensuring our clients feel valued and understood.
Responsibilities
- Manage high-volume inbound and outbound calls regarding products and services.
- Resolve customer inquiries and complaints with patience and professionalism.
- Document customer interactions accurately in the CRM system.
- Identify and escalate complex issues to appropriate departments.
- Provide accurate information regarding billing, account status, and technical support.
Qualifications
- Previous experience in customer service or call center environments preferred.
- Strong verbal communication and active listening skills.
- Proficiency with computer systems and Microsoft Office Suite.
- Ability to work flexible hours, including weekends.
- High school diploma or equivalent required.