Job Description
Join Capital Connect Solutions as a Weekend Customer Service Representative and become the voice of innovation in the nation's capital! We're seeking passionate professionals to deliver exceptional customer experiences during our high-traffic weekend shifts. Enjoy competitive pay, comprehensive training, and a supportive team environment while working in DC's vibrant downtown core. This role offers flexible weekend hours (Saturday/Sunday) with weekday availability for training and team meetings.
What We Offer:
- Competitive hourly pay with performance bonuses
- Comprehensive benefits package (health/dental/vision)
- 401(k) with company match
- Free downtown parking and metro stipend
- Opportunities for career advancement
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Meet/exceed performance metrics (call quality, CSAT, AHT)
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Maintain up-to-date knowledge of products/services
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Saturday/Sunday) required
- Legal authorization to work in the US required