Job Description
We are seeking a dedicated and empathetic Customer Service Representative to join our growing team in Detroit, MI. This role is perfect for individuals looking for a stable weekend shift schedule while maintaining a fulfilling career in client support. At Metro Detroit Support Hub, we pride ourselves on delivering exceptional service and building long-term relationships with our community.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr).
- Flexible weekend schedule (Saturday & Sunday).
- Comprehensive training and career growth opportunities.
- Modern office environment in the heart of Detroit.
If you are a problem-solver who thrives in a fast-paced environment, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during weekend hours.
- Resolve customer complaints and issues with patience and professionalism.
- Process orders, returns, and exchanges accurately.
- Update customer records and maintain detailed logs of interactions.
- Collaborate with the team to improve overall service standards.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to work weekends and holidays as scheduled.
- Proficiency with basic computer applications and CRM software.
- A positive attitude and a genuine desire to help others.