Job Description
Join our dynamic team as a Weekend Customer Service Representative at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional support during our peak weekend hours. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth matters. If you thrive in fast-paced settings and love helping others, this is your perfect opportunity to make an impact while balancing your weekday commitments.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions accurately in customer databases
- Identify upsell opportunities to enhance customer experience
- Adhere to SLAs and maintain high performance metrics
- Participate in weekend training and team meetings
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication and problem-solving skills
- Ability to multitask and prioritize in high-volume settings
- Weekend availability (Saturday/Sunday) with flexible weekday hours
- Positive attitude and resilience under pressure