Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking dedicated Weekend Customer Service Representatives to deliver exceptional support to our NYC-based clients. This role offers competitive pay, flexible scheduling, and opportunities for career advancement in a dynamic, tech-forward environment. Enjoy weekends free while serving our diverse customer base with professionalism and empathy.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with first-call resolution
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed KPIs for customer satisfaction (CSAT), quality scores, and response times
- Participate in weekend rotational shifts (Saturday/Sunday, 8am-8pm)
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital settings
- Strong problem-solving and conflict resolution abilities
- Weekend availability is mandatory
- High school diploma or equivalent; college degree preferred