Job Description
Join our award-winning customer experience team as a Weekend Shift Customer Service Representative! Enjoy a dynamic work environment with competitive pay, flexible scheduling, and opportunities for growth. As the first point of contact for our valued clients, you'll deliver exceptional service while working weekends. We offer comprehensive training, performance bonuses, and a supportive team culture that recognizes your contributions. What's in it for you? Premium weekend differential pay, health benefits for part-time employees, and career advancement paths. Why work with us? We're a Tampa-based leader in customer satisfaction with 5+ years of local excellence.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and resolution targets
- Proactively identify opportunities to enhance customer experience workflows
- Participate in weekend team huddles and ongoing training initiatives
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with clear, professional phone etiquette
- Ability to multitask effectively in fast-paced weekend settings
- Strong problem-solving skills with a solutions-oriented mindset
- Available to work Saturdays and Sundays (7am-4pm or 4pm-11pm)
- High school diploma or equivalent; college degree preferred