Job Description
Join our award-winning customer service team at Apex Customer Solutions! We're hosting an exclusive hiring event for passionate individuals seeking weekend shift opportunities in Denver, CO. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional experiences that turn customers into advocates. Enjoy competitive pay, flexible scheduling, and a supportive culture that values your growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in weekend shift rotations (Sat/Sun)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently in fast-paced setting
- Weekend availability mandatory (Sat/Sun 8am-8pm)
- Type 40+ WPM with strong attention to detail