Job Description
Join our dynamic team as a Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional support during weekend shifts. Enjoy a flexible schedule while helping customers resolve inquiries, build relationships, and drive satisfaction. Our Columbus-based office offers a collaborative environment with growth opportunities and competitive compensation. Start your new career journey today!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing, technical, and account-related inquiries efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for quality and resolution times
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently in a fast-paced environment
- Weekend availability (Sat/Sun) required