Job Description
Join Albuquerque Connect Solutions as a Weekend Customer Service Representative and become the heart of our community! We're hosting a exclusive hiring event for passionate individuals ready to deliver exceptional service while enjoying a balanced weekend schedule. This role offers competitive pay, comprehensive benefits, and the opportunity to make a tangible impact on local residents. Perfect for those seeking career stability with weekend flexibility. Apply now and transform your weekends into a rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues using proprietary CRM systems
- Document interactions accurately in Salesforce while maintaining strict data confidentiality
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and first-contact resolution rates
- Participate in weekend rotational shifts (Sat/Sun) with flexible scheduling options
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce experience strongly preferred)
- Exceptional communication skills with clear, professional verbal/written abilities
- Strong problem-solving aptitude and conflict resolution techniques
- Ability to work independently while collaborating in a team-oriented setting
- Reliable transportation for in-person hiring event at our downtown Albuquerque office