Job Description
Join our award-winning customer service team at Global Solutions Inc. and become a voice of excellence for top-tier clients! We're seeking passionate Weekend Shift Customer Service Representatives in Boston to deliver exceptional experiences through inbound/outbound calls. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment where your growth matters. Our state-of-the-art downtown facility offers modern amenities, flexible scheduling, and performance bonuses. Apply now to start your career in customer excellence!
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in compliance with company standards
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to enhance service quality
- Participate in ongoing training for product/process updates
- Identify upsell opportunities for premium services
Qualifications
- 1+ years of customer service/call center experience
- Exceptional communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- High school diploma or equivalent; degree preferred
- Flexible weekend availability (Sat/Sun shifts)
- Proven problem-solving abilities under pressure
- Strong attention to detail and accuracy
- Positive attitude with resilience in challenging scenarios