Job Description
Join our award-winning customer service team in Jacksonville! We're seeking passionate individuals to deliver exceptional support during weekend shifts. Enjoy competitive pay, flexible scheduling, and comprehensive training in a vibrant work environment. This is your opportunity to build a rewarding career while serving diverse clients across multiple industries.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and resolution time
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Weekend availability (Saturday/Sunday)
- Positive attitude and problem-solving mindset