Job Description
Join our dynamic team at Premier Client Solutions as a Weekend Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals seeking weekend opportunities in Oakland, Ohio. This role offers competitive compensation, comprehensive benefits, and a supportive environment where your skills shine. As a key player in our client experience team, you'll deliver exceptional service while enjoying a balanced weekend schedule. Don't miss this chance to grow your career with a forward-thinking company!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and account modifications accurately
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions in CRM systems with precision
- Identify upsell opportunities to enhance client relationships
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training to refine service skills
Qualifications
- 1+ years of customer service experience preferred
- Strong communication and conflict resolution abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- High school diploma or equivalent required
- Availability for weekend shifts (Sat/Sun 8am-6pm)
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Basic computer literacy and typing skills (40+ WPM)