Job Description
Join our award-winning customer service team at Oakland Customer Solutions! We're seeking passionate individuals to deliver exceptional experiences during weekend shifts at our Oakland, OH headquarters. This role offers flexible scheduling, competitive pay, and opportunities for advancement in a supportive environment.
Why Join Us?
- Comprehensive training program
- Health benefits (part-time eligible)
- Employee discounts and wellness programs
- Modern, collaborative workspace
- Direct career path to team lead positions
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and service requests with precision
- Document interactions in CRM systems with 100% accuracy
- Collaborate with support teams to resolve complex issues
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in weekend shift coverage (Saturday/Sunday 8am-8pm)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce a plus)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Weekend availability mandatory
- Positive attitude and team-oriented mindset