Job Description
Join our dynamic team as a Customer Service Representative and become the voice of our brand! We're seeking weekend warriors to deliver exceptional support while enjoying Baltimore's vibrant culture. This role offers immediate start and competitive pay for dedicated professionals who thrive in fast-paced environments. If you're passionate about problem-solving and customer delight, apply today!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Ability to work independently and in teams
- Proficient with Microsoft Office and CRM tools
- Flexible availability for weekend shifts (Sat/Sun)
- Problem-solving mindset with attention to detail
- Positive attitude and resilience under pressure