Job Description
Join ConnectCare Solutions as a Weekend Shift Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support to customers across California while enjoying a flexible weekend schedule. Our San Jose-based team thrives on creating positive experiences, and we offer competitive pay, comprehensive training, and a collaborative environment. If you're a natural problem-solver with weekend availability and want to grow your career in a supportive setting, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex cases and ensure timely resolution
- Meet performance metrics including call quality, resolution time, and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and adapt in a fast-paced environment
- Must be available for weekend shifts (Saturday/Sunday) and holidays