Job Description
Join our dynamic team as a Part-Time Chat Support Specialist in Chicago! We're hosting an exclusive hiring event for tech-savvy communicators to deliver exceptional customer experiences through real-time chat platforms. No prior experience required—comprehensive training provided. Enjoy flexible scheduling, remote work options, and a supportive team environment. Help customers resolve technical inquiries, troubleshoot issues, and ensure satisfaction with every interaction. This is your opportunity to launch a rewarding career in customer support with a company that values growth and innovation.
Responsibilities
- Provide prompt and accurate customer support via chat, email, and phone
- Troubleshoot technical issues for software and digital products
- Document customer interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex escalations
- Maintain product knowledge through continuous training modules
- Adhere to service level agreements (SLAs) for response times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written communication and typing skills (60+ WPM)
- Proficiency with chat platforms (Zendesk, Intercom, LiveChat)
- Strong problem-solving and multitasking abilities
- Basic technical troubleshooting knowledge
- Customer-focused mindset with empathy
- Ability to work flexible shifts including evenings/weekends
- US work authorization required