Job Description
Join Oakland Connect Solutions as a Weekend Customer Service Representative and become the voice of our vibrant community! We're seeking passionate individuals to deliver exceptional support to local residents during our busiest weekend hours. Enjoy competitive pay, flexible scheduling, and opportunities for advancement while making a real impact in Oakland. Our team thrives on collaboration, innovation, and dedication to customer excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, service disruptions, and account modifications
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain detailed knowledge of local services and promotions
- Support weekend high-traffic periods with patience and efficiency
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong verbal/written communication skills
- Ability to work flexible weekend shifts (Sat/Sun 8am-6pm)
- Proficiency with CRM software and MS Office
- Problem-solving mindset with conflict resolution skills
- Local Oakland area residency preferred