Job Description
Join our award-winning customer service team as a Weekend Call Center Representative! We're seeking energetic professionals to deliver exceptional experiences across Boston and New York locations. This is your opportunity to launch a rewarding career with competitive pay, flexible scheduling, and immediate start dates.
What We Offer:
- Comprehensive paid training program
- Health benefits for part-time employees
- Performance-based bonuses
- Clear career advancement pathways
- Modern, tech-equipped workspaces
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed KPIs for call quality and resolution rates
- Collaborate with team leads to improve service processes
- Adhere to PCI-DSS and HIPAA compliance standards
- Participate in weekend shift rotations (Sat/Sun)
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Proficiency in typing (40+ WPM)
- Strong conflict resolution abilities
- Experience with Salesforce or Zendesk preferred
- Available for weekend shifts (8am-8pm)
- Authorized to work in the US without sponsorship