Job Description
Join our dynamic team as a Local Customer Service Representative in Los Angeles! We're urgently seeking passionate individuals to deliver exceptional support to our diverse client base. This is your opportunity to make a real impact in your community while advancing your career in a fast-paced, growth-oriented environment. Our comprehensive benefits package includes health insurance, 401k matching, and paid time off. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Manage client accounts and update CRM systems with accurate information
- Collaborate with cross-functional teams to address complex service issues
- Document all interactions and maintain detailed case notes
- Identify opportunities to improve customer satisfaction workflows
- Participate in ongoing training to enhance product knowledge
- Support marketing initiatives during community outreach events
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years of customer service experience in local market
- Proficiency in CRM software (Salesforce experience a plus)
- Exceptional communication skills in English and Spanish
- Ability to work flexible hours including weekends
- Strong problem-solving and conflict resolution abilities
- Valid California driver's license for local travel
- Pass background check and drug screening