Job Description
Join our award-winning customer service team at Apex Solutions Group! We're seeking energetic Weekend Shift Customer Service Representatives to deliver exceptional support to our growing client base in Indianapolis. This is a fantastic opportunity to build a rewarding career with competitive pay, flexible scheduling, and immediate start. Enjoy weekends off while making a difference through meaningful customer interactions. Our state-of-the-art downtown office offers modern amenities and a collaborative culture focused on growth and recognition.
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries, troubleshoot technical issues, and process transactions efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex issues and share best practices
- Meet/exceed performance metrics including resolution time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication skills with active listening abilities
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Ability to thrive in fast-paced weekend shifts with flexible availability
- Strong problem-solving skills and emotional intelligence
- Background check and drug screen required