Job Description
Join our dynamic team as a Night Shift Customer Service Representative and become the voice of our valued customers from the comfort of your home office. We're seeking passionate professionals to deliver exceptional support during evening hours, ensuring seamless experiences for our Phoenix-based clientele. This remote role offers competitive pay, flexible scheduling, and the opportunity to grow your career while maintaining work-life balance.
What We Offer:
- Comprehensive training program
- Health benefits and retirement plans
- Performance-based incentives
- 24/7 technical support
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Phoenix-area customers
- Resolve billing inquiries, product issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with local teams on regional initiatives
- Adhere to compliance protocols for Arizona regulations
- Escalate complex issues to Tier 2 support
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent (degree preferred)
- Typing speed of 40+ WPM with accuracy
- Reliable high-speed internet and quiet workspace
- Ability to work nights (10 PM - 6 AM MST)
- Strong problem-solving and conflict resolution skills
- Proficiency with Zendesk/CRM platforms
- Bilingual (English/Spanish) a plus