Job Description
Join our award-winning customer service team and deliver exceptional experiences during our high-demand weekend shifts! CustomerFirst Solutions is seeking energetic professionals to represent our brand in Oakland. Enjoy competitive pay, comprehensive training, and a supportive team environment while serving diverse communities. This role offers perfect work-life balance with weekend-only schedules.
What You'll Love:
- Consistent weekend schedule (Sat-Sun)
- On-the-spot performance bonuses
- Free parking and transit stipend
- Health benefits for part-time employees
- Growth opportunities to full-time roles
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical support teams for complex escalations
- Meet/exceed weekly performance metrics (CSAT, FCR, AHT)
- Participate in weekend hiring events for candidate screening
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to thrive in fast-paced, weekend-focused schedule
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Bilingual English/Spanish speakers strongly encouraged