Job Description
Join our award-winning customer service team as a Night Shift Representative! We're seeking dedicated professionals to deliver exceptional support to our clients during evening hours. Enjoy the flexibility of remote work while making a real impact on customer satisfaction. Full training provided with opportunities for career growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shifts
- Document interactions accurately in CRM systems
- Collaborate with day teams for seamless issue escalation
- Maintain performance metrics (CSAT, AHT, FCR)
- Identify process improvement opportunities
- Adhere to data security and compliance protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work independently during night shifts
- Reliable high-speed internet connection
- Must be located in NY or FL