Job Description
Join our award-winning customer service team in Portland, PA! We're seeking passionate individuals to deliver exceptional support during weekend shifts. Enjoy competitive pay, comprehensive training, and a dynamic team environment where your contributions make an immediate impact. Perfect for candidates seeking work-life balance with weekends off during the week. Immediate start available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and product-related issues using proprietary CRM systems
- Document interactions accurately in Salesforce while maintaining strict data compliance
- Collaborate with cross-functional teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- 1+ years customer service experience in high-volume contact center environment
- Proven ability to de-escalate difficult situations with empathy and composure
- Proficiency in Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Strong typing skills (40+ WPM) and multitasking ability
- Flexibility to work Saturdays and Sundays with rotating weekday availability
- High school diploma or equivalent; college degree preferred
- Passion for continuous learning and adaptability to new technologies