Job Description
Join our dynamic team at Peak Solutions Group as a Weekend Shift Customer Service Representative! This is your opportunity to excel in a fast-paced environment where your customer-centric skills make a real impact. We're seeking passionate individuals who thrive in weekend schedules to deliver exceptional support to our diverse clientele. Enjoy competitive compensation, comprehensive training, and a supportive culture that values growth. Immediate openings available! Apply today and become part of Colorado Springs' premier customer service team.
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries, complaints, and billing issues with efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Contribute to process improvements through feedback and innovative solutions
- Adhere to company policies and regulatory compliance standards
Qualifications
- Minimum 1 year customer service experience in a high-contact environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced, weekend-focused schedule
- High school diploma or equivalent; college degree a plus
- Typing speed of 40+ WPM with high accuracy
- Positive attitude with resilience under pressure