Job Description
Join ConnectCare Solutions as a Weekend Customer Service Representative and kickstart your career with paid training! We're seeking empathetic professionals to deliver exceptional support to our Philadelphia community. This role offers weekend flexibility with comprehensive onboarding to ensure your success. Enjoy competitive compensation, a supportive team environment, and the opportunity to make a real impact. Apply today and grow with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using company systems and resources
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex customer concerns
- Meet weekly performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or call center experience
- Strong verbal/written communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work independently and manage multiple tasks simultaneously
- Weekend availability (Saturday/Sunday) with potential holiday shifts
- Positive attitude and problem-solving mindset under pressure