Job Description
Join GlobalConnect Solutions' award-winning customer service team! We're hosting a exclusive hiring event for Weekend Customer Service Representatives in Jacksonville, FL. This is your opportunity to launch a rewarding career with industry-leading benefits, flexible scheduling, and growth opportunities. Bring your energy and passion for helping others – we'll provide comprehensive training and a supportive team environment. Event Details: Saturday, October 7th | 9:00 AM - 2:00 PM | 456 Riverfront Plaza, Jacksonville, FL 32202. What We Offer: Competitive hourly pay + performance bonuses, comprehensive health/dental/vision plans, 401(k) with company match, paid training, and advancement opportunities. Why Jacksonville? Enjoy Florida's lifestyle with our competitive compensation package and supportive community culture.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for Fortune 500 clients
- Resolve complex billing, technical, and account inquiries with empathy and efficiency
- Meet/exceed performance metrics including CSAT scores, resolution time, and first-contact resolution
- Document interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to resolve escalated issues and improve processes
- Participate in ongoing training to master new products and service protocols
- Contribute to team success by sharing best practices and supporting colleagues
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume contact centers
- Exceptional communication skills with neutral, clear articulation
- Proficiency in CRM software (Salesforce/Zendesk) and MS Office Suite
- Ability to thrive in fast-paced weekend shifts (Sat/Sun 7am-7pm)
- Strong problem-solving skills with calm demeanor under pressure
- Valid Florida driver's license and reliable transportation
- Background check and drug screen required post-offer