Job Description
Join our exclusive hiring event for Customer Service Representatives in Baltimore, MD! We're seeking dynamic individuals to deliver exceptional customer experiences on weekend shifts. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Perfect for students, parents, or anyone seeking weekend work-life balance.
What We Offer:
- Weekly pay with direct deposit
- Comprehensive training program
- Health benefits eligibility
- Career advancement opportunities
- Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams
- Participate in weekend shift rotations
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience (preferred)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work independently and in teams
- Flexible availability for weekends/holidays
- Basic technical troubleshooting knowledge