Job Description
Join our award-winning team as a Weekend Customer Service Representative in sunny Fresno, CA! We're seeking empathetic professionals to deliver exceptional support during peak weekend hours. Enjoy competitive pay, comprehensive paid training, and a supportive environment that values your growth. Perfect for students, parents, or anyone seeking a flexible weekend schedule with full benefits eligibility.
At CustomerFirst Solutions, we invest in our people through industry-leading training programs and clear advancement paths. You'll gain valuable experience in conflict resolution, CRM systems, and multi-channel support while making real impact on customer satisfaction.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, shipping, and product issues with empathy and efficiency
- Update and maintain accurate customer records in Salesforce CRM
- Collaborate with technical teams to escalate complex issues
- Meet/exceed KPIs for resolution time, CSAT scores, and first-contact resolution
- Document interactions and feedback to improve service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work independently in fast-paced weekend shifts
- Strong problem-solving and conflict resolution abilities
- Flexibility to work Saturdays/Sundays (5am-5pm shifts)