Job Description
Join our award-winning customer service team in Detroit! We're hiring dedicated professionals for weekend shifts with comprehensive paid training. Enjoy competitive pay, career advancement opportunities, and a supportive work environment. Perfect for individuals seeking work-life balance with weekend schedules.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work weekends (Sat/Sun) and holidays
- Proficient with Microsoft Office and CRM software
- Positive attitude and resilience in high-volume settings