Job Description
Join our dynamic team at ConnectCare Solutions for an exciting weekend shift opportunity in San Antonio! We're hosting a dedicated hiring event for motivated Customer Service Representatives to deliver exceptional client experiences. Enjoy competitive pay, flexible scheduling, and a supportive environment where your skills make a real impact. Perfect for students, parents, or anyone seeking weekend work with growth potential. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to enhance service standards
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Weekend availability (Sat/Sun) is mandatory
- Basic computer proficiency with typing 30+ WPM
- Positive attitude and problem-solving mindset