Job Description
Join our award-winning customer service team in Detroit as a Weekend Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support during weekend hours. Enjoy comprehensive paid training, competitive benefits, and a supportive environment where your growth is prioritized. Perfect for candidates seeking work-life balance with weekends off during weekdays. Apply now to start your rewarding career path!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues
- Meet/exceed quality and performance metrics (CSAT, AHT)
- Participate in weekend shift rotations (Sat/Sun 7AM-7PM)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to work independently in a fast-paced environment
- Weekend availability mandatory
- Typing speed: 40+ WPM
- Background check required post-offer