Job Description
Join TechConnect Solutions' urgent hiring event for Chat Support Specialists in Jacksonville, FL! We're seeking dynamic individuals to deliver exceptional customer experiences through digital channels. This premium opportunity offers competitive compensation, flexible scheduling, and rapid onboarding. As a key member of our support team, you'll resolve inquiries with speed and empathy while building lasting customer relationships. Our modern Jacksonville facility provides a collaborative environment with cutting-edge technology. Immediate start dates available for qualified candidates!
Responsibilities
- Deliver real-time customer support via text-based chat platforms
- Resolve technical inquiries and billing issues with efficiency
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Proactively identify opportunities to enhance service quality
- Adhere to SLA metrics for response and resolution times
- Participate in continuous training on products and processes
Qualifications
- Minimum 1 year customer service experience
- Exceptional written communication skills (85+ WPM typing)
- Proficiency with live chat tools (Intercom, Zendesk, etc.)
- Strong problem-solving abilities in fast-paced environments
- High school diploma or equivalent (degree preferred)
- Availability to work flexible shifts including weekends
- Experience in SaaS or tech support highly valued
- Positive attitude with customer-first mindset