Job Description
Join our award-winning customer service team at ConnectPro Solutions! We're hosting an exclusive hiring event for passionate individuals seeking weekend call center opportunities in Portland, OR. Enjoy competitive pay, flexible scheduling, and comprehensive training in a supportive environment. No experience required – we provide all the tools for success!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to ensure seamless customer experiences
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with typing speed ≥ 40 WPM
- Reliable weekend availability (Saturday/Sunday)
- Positive attitude and problem-solving mindset
- Previous customer service experience preferred