Job Description
Join Boston Connect Solutions as a Weekend Shift Customer Service Representative! We're seeking dynamic professionals to deliver exceptional customer experiences during high-demand weekend hours. Enjoy competitive pay, comprehensive training, and a supportive team environment. This is your opportunity to launch or advance your career in Boston's thriving customer service sector.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with cross-functional teams to resolve complex cases
- Participate in weekend shift coverage (Saturday/Sunday)
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months call center or customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and multitasking
- Weekend availability mandatory (Sat/Sun shifts)
- Positive attitude under pressure