Job Description
Join our award-winning team as a Customer Service Representative in Fresno, CA! We're seeking dedicated professionals to deliver exceptional support during weekend shifts. Enjoy comprehensive paid training, competitive compensation, and a supportive work environment. Perfect for career changers and experienced professionals alike!
Why Join Us?
- Competitive hourly pay with performance bonuses
- Full benefits package (medical/dental/vision)
- Paid training program (4 weeks)
- Career advancement opportunities
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficient with Microsoft Office Suite
- Excellent communication and problem-solving skills
- Ability to work flexible weekend schedule
- Spanish bilingualism a plus