Job Description
Join our award-winning customer experience team at Nexus Solutions Inc. as a Weekend Customer Service Representative in Fresno! We're seeking empathetic professionals to deliver exceptional support during our high-demand weekend shifts (Saturday/Sunday). Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a dynamic, growth-oriented environment.
What We Offer:
- Weekly pay with performance bonuses
- Health/dental/vision insurance
- Paid training and career development
- Employee discounts on company products
- Modern collaborative workspace
Be the voice of our brand while helping customers resolve inquiries with speed and professionalism. If you thrive in fast-paced settings and prioritize customer satisfaction, this is your perfect career move!
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve product inquiries, billing issues, and service disruptions
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Maintain service level metrics (CSAT >95%, AHT <180s)
- Participate in weekend shift rotations including holidays
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficient in CRM software (Salesforce/Zendesk)
- Typing speed minimum 45 WPM
- Exceptional active listening and conflict resolution skills
- Ability to work independently in remote settings
- Spanish bilingual certification a major plus
- Available for weekend shifts (6 AM - 6 PM)