Job Description
Join our award-winning customer service team as a Weekend Shift Representative in sunny Long Beach, CA! We offer comprehensive paid training, competitive benefits, and a supportive environment for career growth. Perfect for candidates seeking work-life balance with Saturdays and Sundays off during the week. Enjoy our modern ocean-view office and collaborative team culture while making a real impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately and maintain detailed case notes
- Meet/exceed performance metrics for response time and resolution rate
- Collaborate with technical teams to resolve complex customer escalations
- Proactively identify opportunities to improve customer experience
- Participate in weekend shift rotations and flexible scheduling
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced, high-volume setting
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Sat/Sun) is non-negotiable
- Positive attitude and resilience under pressure