Job Description
Join CustomerFirst Solutions as a Local Customer Service Representative and experience the freedom of daily pay with immediate start opportunities! We're seeking passionate individuals to deliver exceptional support to our Minneapolis-based clients. Enjoy the flexibility of contract work while making a real impact in your community. Why Choose Us?
- Daily Pay: No more waiting for payday – get paid daily via direct deposit!
- Immediate Start: Begin your career in as little as 24 hours.
- Local Impact: Serve Minnesota businesses and residents directly.
- Growth Path: Opportunities for advancement into senior roles.
- Modern Tools: Cutting-edge CRM platforms and AI-assisted support.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-contact resolution
- Document interactions accurately in CRM systems with attention to detail
- Upsell products/services based on customer needs and company guidelines
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics including CSAT and AHT targets
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional markets
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Valid US work authorization and reliable transportation
- Positive attitude with passion for helping local communities