Job Description
Join our dynamic team at CustomerConnect Solutions as a Weekend Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional customer experiences during weekend shifts. This role offers competitive pay, flexible scheduling, and opportunities for career growth in a supportive environment.
Why Join Us?
• Competitive hourly rate with performance bonuses
• Comprehensive training program
• Health benefits package (part-time eligible)
• Career advancement pathways
• Modern, collaborative workspace in Oakland, OH
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and efficiency
- Resolve product/service issues using CRM tools and established protocols
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet key performance metrics including CSAT and resolution time targets
- Identify upsell opportunities and promote company initiatives
- Document all customer interactions and maintain detailed case notes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C or B2B environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to work independently and manage multiple priorities
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Saturday/Sunday shifts required)
- Basic technical troubleshooting knowledge