Job Description
Join our dynamic customer service team in Fresno and launch your career with an immediate start opportunity! We're seeking passionate Customer Service Representatives for our weekend shift (Saturday/Sunday) to deliver exceptional support to our valued clients. This full-time position offers competitive pay, comprehensive training, and a supportive environment where your skills make a real impact.
As the voice of our brand, you'll handle inquiries, resolve issues, and build lasting customer relationships. If you thrive in fast-paced settings and want to grow professionally while enjoying a balanced weekend schedule, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document all interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics (CSAT, resolution rates)
- Continuously update product knowledge through training modules
- Proactively identify opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Proficiency in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently in remote settings
- Flexibility to work weekends and holidays as required
- Typing speed: 40+ WPM with high accuracy